Frequently Asked Questions

You'll receive an order confirmation email right after checkout. If you don't see it within a few minutes, please check your spam folder or contact us.

We process orders quickly, so changes can only be made before an order enters processing. Email us as soon as possible at care@amelia-hayes.com with your order number and we'll do our best to help — but once an order has shipped, it can't be changed or cancelled.

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking info may take 1–3 business days to update after dispatch. See our full Shipping Policy for details.

Free shipping on all orders of $49.95 and over. Orders under $49.95 have a flat shipping fee of $5.99.

Orders are processed within 1–3 business days, then delivery usually takes 4–9 business days. Estimated total delivery time is 5–12 business days. Full details are in our Shipping Policy.

We currently ship across Australia.

Delivery times are estimates and can be affected by carrier delays, weather, or peak demand. If your order is significantly delayed or you believe it's lost, please contact us and we'll look into it.

You can request a return within 30 days of receiving your order, as long as the item is unused, unworn, and in its original packaging. See our full Refund Policy for eligibility details.

If an item arrives faulty, damaged, or incorrect, we cover the return shipping. For change-of-mind returns, the customer covers return shipping costs.

Email care@amelia-hayes.com with your order number and reason for return. Our team will approve the return and send you instructions — please don't send items back without approval first.

Approved refunds are processed within 7 days of us receiving the returned item, back to your original payment method. Your bank may take a few extra days to show it.

No, there's never a handling or restocking fee on returns.

Yes — contact our customer service team and we'll process it as a return plus a new order, subject to availability.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay, all processed securely through Shopify Payments. See our full Payment Policy.

Yes. All transactions are processed through Shopify Payments, which is PCI DSS compliant. We never store your full card details.

All prices on this site are listed and charged in Australian dollars (AUD).

Double-check your card details or try an alternative payment method. If it's still not working, reach out to your card issuer, or contact us if you need help.

Each product page includes a size chart with measurements — we'd recommend checking it before ordering, since fit can vary between styles.

We try to display product images and colours as accurately as possible, but actual appearance can vary slightly depending on your screen settings.