At Amelia Hayes, we want checkout to be fast, simple and secure. Here's how payments work on our store.
Accepted Payment Methods
We accept payment via Shopify Payments, which supports:
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
When You're Charged
Your payment method is charged in full at the time you place your order. We do not offer partial charges or pay-on-delivery options.
Currency
All prices on this site are listed and charged in Australian dollars (AUD). If your card is issued in a different currency, your bank or card provider may apply its own conversion rate and fees — we have no control over these.
Payment Security
All transactions are processed securely through Shopify Payments, which is PCI DSS compliant. We do not store your full card details on our servers at any time.
Declined or Failed Payments
If your payment is declined, please check with your card issuer or try an alternative payment method. We are unable to place or hold an order until payment has been successfully processed.
Order & Payment Confirmation
Once your payment is successfully processed, you'll receive an order confirmation email. If you don't receive one within a few minutes, please check your spam folder or contact us.
Fraud Prevention
We use Shopify's built-in fraud analysis tools to help protect both our customers and our business. Orders flagged as high-risk may be held for manual review or cancelled, and we may contact you to verify order details.
Billing Errors
If you believe you've been charged incorrectly, please contact us as soon as possible with your order number so we can investigate and correct it.
Contact Details
Online store operator: Jex E-commerce LLC
Email: care@amelia-hayes.com
Phone: +61 (07) 5230 8820
Registered office: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Customer Service Hours
Monday – Sunday: 9:00 AM – 9:00 PM (PT)
We aim to respond to all enquiries within 24–48 hours.